Welcome to Nichols Pickles & Preserves’ privacy notice.
This privacy notice provides information on how Nichols Pickles & Preserves collects and processes your personal data when you visit our website to sign up for a newsletter or make a purchase.
It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.
Important information and who we are
Nerys Nichols and Simon Nichols, trading as Nichols Pickles & Preserves, are the controllers and responsible for your personal data. Nichols Pickles & Preserves, a partnership established in the United Kingdom, is the controller and responsible for your personal data.
Contact details
Our full details are: Nerys Nichols and Simon Nichols, trading as Nichols Pickles & Preserves
Full name of legal entity: Nerys Nichols and Simon Nichols, trading as Nichols Pickles & Preserves
Name or title of Data Privacy Manager: Simon Nichols
Email address: enquiries@nicholspickles.co.uk
Postal address: 9 Burgess Avenue, Howden, East Yorkshire, DN14 7ZN
Telephone number: 07976 328029
1. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
- Identity Data.
- Contact Data.
- Financial Data.
- Transaction Data.
- Technical Data.
- Profile Data.
- Usage Data.
- Marketing and Communications Data.
We explain these categories of data here:
- Identity Data includes your first name and last name.
- Contact Data includes your billing address, delivery address, email address and telephone number.
- Financial Data includes payment details provided at checkout (we do not store card numbers).
- Transaction Data includes details about payments to and from you and what you have purchased from us.
- Technical Data includes your IP address, browser type and version, and information collected via cookies.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences for receiving marketing from us.
We use different methods to collect data about you, which are explained here:
- Direct interactions – when you place an order, create an account, or contact us by phone, email or post.
- Automated technologies – when you use our website, we may collect Technical and Usage Data through cookies and analytics.
- Third parties – such as payment providers (for Financial Data) and analytics providers (for Technical Data).
2. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following:
- To register you as a new customer.
- To process and deliver your order.
- To manage your relationship with us.
- To enable you to participate in a prize draw, competition or complete a survey.
- To improve our website, products/services, marketing or customer relationships.
- To recommend products or services which may be of interest to you.
3. How we share your personal data
We may share your personal data [within the group / with external third parties]. More detail can be found here:
- We do not sell your personal data to anyone.
We may share your personal data with trusted third parties in order to run our business and deliver your orders. These include:- Payment service providers who process your payments securely.
- Delivery and courier companies so we can send you your orders.
- IT and website service providers who help us run our website and systems.
- Professional advisers (such as accountants) if necessary for our business operations.
- Regulators or legal authorities if required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to use your personal data for the purposes we specify.
4. International transfers
We may transfer, store and process your personal data outside the UK.
Most of the personal data we collect is stored and processed within the United Kingdom. However, some of our third-party service providers (for example, website hosting, email, analytics or payment providers) may transfer or store personal data outside the UK.
Whenever this happens, we ensure that a similar degree of protection is applied to your personal data. This means that your data will only be transferred to countries that have been deemed to provide an adequate level of protection by the UK government, or where we have agreed to use specific contractual protections approved for use in the UK (known as “standard contractual clauses”).
5. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).
More detail can be found here:
- Request access to the personal data we hold about you (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you if it is inaccurate or incomplete. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data where there is no good reason for us continuing to process it. This enables you to ask us to delete or remove Personal Data where you consider that there is no lawful reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to the processing of your personal data where we are relying on a legitimate interest, or those of a third party, and where there is something about your situation which makes you want to object to processing on these grounds, as you feel it impacts negatively on your fundamental rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your Personal Data where the following applies:
- If you want us to establish your data’s accuracy
- Where our use of the data is unlawful, but you do not wish us to erase it
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it
- Request the transfer of your personal data to you or to a third party (data portability). We will provide to you, or a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us by calling 07976 328029, by e-mailing enquiries@nicholspickles.co.uk, or by writing to:
Nichols Pickles & Preserves
9 Burgess Avenue
Howden
East Yorkshire
DN14 7ZN
6. Complaints
Regretfully there could be a time when someone is unhappy with something we are doing or something we have done with their data. We genuinely want to work with you to put things right and therefore should you have any concerns, please give us the opportunity to address them by directing your concerns to our Contact Centre or our Data Governance team by calling 07976 328029 or by emailing enquiries@nicholspickles.co.uk.
We will always do everything we possibly can to satisfy your concerns, but should you remain dissatisfied, you have the right to make a complaint to the Information Commissioner’s Office (ICO) at any time. Full contact details and how to raise a complaint are found on their website at www.ico.org.uk.
7. Further details
If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please contact us by calling 07976 328029 or by emailing enquiries@nicholspickles.co.uk.